Refund and Returns Policy

Refund & Return Policy
Last Updated: [9/09/2025]

At GOSMAX , your satisfaction is our priority. We stand behind the quality of our supplements and strive to ensure every customer has a positive experience with our products.

Because our products are classified as dietary supplements (ingestible goods), special rules apply to returns and refunds for health and safety reasons. Please read our policy carefully.

Returns

  1. Unopened Products Only
    • We accept returns only on unopened, unused, and sealed products in their original packaging.
    • Any product that has been opened, tampered with, or partially consumed cannot be returned or refunded for safety and hygiene reasons.
  2. Return Window
    • Returns must be initiated within 14 days of receiving your order.
  3. Non-Returnable Situations
    • Opened or used supplements.
    • Products damaged due to improper storage after delivery.
    • Orders past the 14-day return period.

Refunds

  • Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.
  • If approved, a full refund (excluding shipping costs) will be processed to your original method of payment within 5–7 business days.
  • Shipping costs are non-refundable.

Damaged or Incorrect Orders

  • If you receive a damaged product or the wrong item, please contact us immediately at support@gosmax.com within 7 days of delivery.
  • We will arrange for a replacement or full refund at no additional cost to you.
  • In most cases, damaged items do not need to be returned; simply provide a photo of the issue.

How to Initiate a Return

To start a return, please contact our support team at:
📧 support@gosmax.com

We will provide return instructions and the appropriate return address:

GOSMAX – Returns Department 
 
8224 Industry Cir Suite 200  
West Jordan, UT 84088 
 
United States

⚠️ Note: Unauthorized returns sent without contacting us first will not be accepted.

Exchanges

We do not offer direct exchanges. If you would like to try another product, please return your unopened item for a refund and place a new order.

Satisfaction Guarantee

Your trust means everything to us. While returns are limited to unopened items for safety reasons, if you are not fully satisfied with your order, please reach out to our team. We may offer a replacement, store credit, or discount on your next purchase—because your wellness journey matters.